All Well services at a glance – your access to healthcare 

Describe your concern in your own words – the assistant classifies your topic and shows you relevant features and next steps, from booking appointments to telemedicine. If your insurance is with CSS, Visana or the KPT.win.smart model, it also factors in your basic insurance model.

Get round-the-clock medical advice by phone – by calling directly or booking a callback at your preferred time, with no wait in the phone queue. Available for members whose insurer works with Medi24 (e.g. CSS, Visana, KPT.win.smart).

Search by specialty, location or name, compare available appointments and book directly online – no phone calls needed. You'll automatically see any changes or cancellations from the practice in the app. 

Find pharmacies near you, compare their services and book advice appointments for vaccinations, diabetes or blood pressure checks and other offers directly online. 

Get a quick professional assessment by phone from paediatric specialists when your child is unwell – from home, and reachable at any time. 

Describe your concern directly in a chat with a doctor and send photos if needed – no in-person appointment required. Available for Visana and KPT.win.smart members; the communication runs through a secure third-party platform.